Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior

Overcoming fake talk : how to hold real conversations that create respect, build relationships, and get results

Adversaries into allies : win people over without manipulation or coercion

Mean girls at work : how to stay professional when things get personal

The happy couple : how to make happiness a habit one little loving thing at a time

Gen ren he ren dou ke yi liao de lai : qiao miao po bing, da jin tuan ti he xin, xiang ren shi shei jiu ren shi shei = How to talk to anyone : 92 little tricks for big success in relationships

Tadashi busu no homekata : Mata aitai to omowaseru sanjugo no shako jirei

HBR's 10 must reads on communication. [Vol. 1].

Hui hua de yi shu : you xie shi hou ni bu gai shuo "zheng que da an", ni gai shuo de shi "cong ming da an"

Small message, big impact : the elevator speech effect