Title:
A trauma-informed approach to library services
Author:
Publication Date:
2020
Publication Information:
Chicago : ALA Editions, 2020.
©2020
Physical Description:
xii, 180 pages : illustrations ; 23 cm
ISBN:
9780838919811
Abstract:
"This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace"-- Provided by publisher.
Psychological trauma can result from a single painful event, a prolonged event, recurrent events, or a series of ongoing, relentless stresses. Tolley applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace. It can also help library workforces smooth over the rough edges when a staff member exhibits abrasive behavior, and can be a means of preventing burnout, secondary traumatization, and impaired functioning by staff. -- adapted from Prologue and Chapter 2.
Contents:
Part I: Adverse childhood experiences and trauma-informed care -- Trauma and adverse childhood experiences -- The trauma-informed approach to service -- Trauma-informed care and libraries -- The trauma-informed library environment -- Part II: The six guiding principles of trauma-informed approaches -- Safety -- Trustworthiness and transparency -- Peer support -- Collaboration and mutuality -- Empowerment, voice, and choice -- Cultural, historical, and gender issues -- Part III: Creating a culture of trauma-informed care in libraries -- Assessing organizational readiness -- The library as sanctuary -- Becoming a trauma-informed library workforce -- Planning for trauma-informed services -- Appendix: Adverse childhood experiences questionnaire.
Language:
English
