Behavior your boss will not tolerate -- Hearing your boss -- Never forget why you were hired -- Managing in a foreign culture -- Avoid overstating problems -- When good enough is no longer good enough -- Managing former peers -- Managing diversity -- Give only the details needed -- Emotions you arouse in others -- Humor that isn't funny -- Killing creativity -- When laid-back is seen as not caring -- Downsizing humanely -- Balancing facts and feelings -- When emotions overcome reason -- Curb that temper -- Don't manage through intimidation -- Behavior that keeps you stuck -- What is urgent and what can wait -- Delegate, don't do -- Finding sanctuary at work -- It's not just politics -- Lose battles, win wars -- The price of arrogance -- Confrontation isn't a dirty word -- You can balance family and work -- Recommended behaviors for protected classes -- Racism re-awakening in the workplace -- The workplace remains tougher for women -- You want to retire but have to work -- Some closing thoughts.