Common sense is the ability to think and behave in a reasonable way; to make a decision based on a simple perception of tghe situation or the facts. We all have an impact on business - either as a customer or worker. More than 13 million working days are lost every year due to stress-related causes costing U.S. employers approximately $300 billion annually. Seven out of ten Americans think that civility has eroded. Perhaps it is time for customers and workers to rethink manners. Explore the benefits of office etiquette and courtesy, what never to do in a business environment and a common sense approach to conflict resolution.