"New from the bestselling author of The Power Kindness and host of CBC Radio’s White Coat, Black Art In the high-pressure and complex setting of healthcare, a new approach to teamwork is leading to healthy patients, happier staff and more efficient operations. Healthcare’s embracing of a new teamwork model has gotten noticed by people well outside the world of medicine, so doctors are going outside the walls of the hospital to teach manufacturers, business owners, franchisees, customer and social services and even the worlds of sports and entertainment to do better by shifting the culture from “me” to “we.” Drawing on groundbreaking research and examples from around the world, The Power of Teamwork shows how the team approach from medicine can improve customer service and help women break the glass ceiling. It can solidify the providing of social services to troubled youth. It can boost the efficiency and safety of the military and critical industrial complexes like nuclear power plants. It can even make professional sports teams perform better."-- Provided by publisher.