Framing the organizational challenge. Diversity can be divisive: a growing problem in a culturally varied organization -- The synergy of cross-cultural compatibility: the benefits of bringing people together -- Conventional wisdom versus practical knowledge: the need to close deep gaps (rather than create superficial bridges -- The process. Foster gap awareness -- Conduct an 'us versus them' assessment -- Create a gap-closing action plan -- Moving forward. Overcoming resistance and apathy: the obstacles to achieving cultural intelligence -- Home team advantage: why the traditional majority culture must take the lead -- On beyond diversity: the need for building internal infrastructure.